Turning Service BDC into a Profit Center

Too many dealerships treat their service BDC as a cost center. In reality, it can be one of the most reliable profit drivers in your business. The key? Proactive outreach, consistent follow-up, and a focus on high-value opportunities.

The Missed Potential of Service BDC
Without a dedicated plan, service BDC teams often only take inbound calls and appointment requests. This leaves money on the table in:

• Missed follow-up on declined services

• No-show appointments

• Uncontacted recall opportunities

How to Turn It Around

1. No-Show Recovery – A simple follow-up process for missed appointments can recapture up to 30% of lost revenue.

2. Declined Service Follow-Up – Customers often defer service due to cost or timing. Reaching back out can turn many “maybes” into “yeses.”

3. Recall Campaigns – Proactive recall outreach builds trust and brings customers back for additional services.

4. Maintenance Reminders – Staying ahead of manufacturer intervals keeps your bays full year-round.

Results You Can Expect
Dealers who implement a proactive service BDC process see:

• Increased billed hours

• Higher CSI scores

• Stronger retention into the sales department
  
  

Let us turn your service BDC into a profit engine. Book a Free Strategy Call or call 732-925-8362.